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Guarantees and refunds

Do not rush to break the seal and tear the tag off the jewelry!
It will not be possible to return or exchange jewelry of proper quality if the seal is broken.

GUARANTEE

The authenticity of jewelry is guaranteed by the manufacturer's tag and the stamp of The State Assay Inspection of the Russian Federation. All jewelry meets the industry standard and is carefully checked by the Swanton Jewelry Studio.

EXCHANGE

Jewelry of good quality:

If you have already bought a piece of jewelry and realized that it does not suit You, in this case, we offer an exchange within a week for any other jewelry from our current catalog.

Exchange of jewelry of good quality is possible under the following conditions:

  • the jewelry was not in use;
  • its trade dress and application properties are preserved;
  • there is a document confirming payment for the specified decoration;
  • the tag and the integrity of the manufacturer's seal are preserved.

In this case, the transport company's services are compensated at your expense.

RETURN

Jewelry of inferior quality:

According to the industry standard, if a hidden defect is detected, the jewelry can be returned within 6 months (a defect that is not detectable at the acceptance control stage and manifests itself during the storage and operation of the jewelry). In this case, the transport company's services are compensated at our expense.

Jewelry of proper quality:

If you have already bought a piece of jewelry and realized that you do not need it - we give you the opportunity to return such a piece of jewelry within a week from the date of its purchase. You will need to fill an application for a refund in and send it, an application can be requested through any communication channels given on the site swanton.ru. in this case, the transport company's services are compensated at your expense.

The return of jewelry of good quality is possible under conditions similar to the exchange.

ATTENTION!

A refund or exchange of jewelry is possible after an examination carried out at our expense, the result of which we will inform you within 14 calendar days. Return or exchange of goods is carried out by filling the appropriate application in. You can request an application form by calling +7(499)703-48-27, using the contact form in the online store, or by email (info@swanton.ru), as well as all communication sources listed on the site swanton.ru. Refunds are only possible by Bank transfer.